:root{color-scheme:light;--bg-main: #f8fafc;--bg-sidebar: #ffffff;--bg-card: #ffffff;--bg-panel-inner: #f1f5f9;--bg-header-translucent: rgba(248, 250, 252, .85);--border-card: rgba(15, 23, 42, .08);--border-highlight: rgba(99, 102, 241, .25);--color-primary: #e11d48;--color-secondary: #0891b2;--color-warning: #ea580c;--color-success: #16a34a;--color-purple: #7c3aed;--color-muted: #64748b;--text-primary: #0f172a;--text-secondary: #334155;--shadow-neon-pink: 0 4px 12px rgba(225, 29, 72, .12);--shadow-neon-cyan: 0 4px 12px rgba(8, 145, 178, .12);--shadow-card: 0 1px 3px 0 rgba(0, 0, 0, .05), 0 4px 12px 0 rgba(0, 0, 0, .03);--font-header: "Inter", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-body: "Inter", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif}[data-theme=dark]{color-scheme:dark;--bg-main: #090d16;--bg-sidebar: #0f1423;--bg-card: #151b2d;--bg-panel-inner: rgba(255, 255, 255, .02);--bg-header-translucent: rgba(9, 13, 22, .85);--border-card: rgba(255, 255, 255, .08);--border-highlight: rgba(255, 255, 255, .16);--color-primary: #f43f5e;--color-secondary: #06b6d4;--color-warning: #f97316;--color-success: #22c55e;--color-purple: #a855f7;--color-muted: #94a3b8;--text-primary: #f8fafc;--text-secondary: #cbd5e1;--shadow-neon-pink: 0 0 15px rgba(244, 63, 94, .25);--shadow-neon-cyan: 0 0 15px rgba(6, 182, 212, .25);--shadow-card: 0 8px 32px 0 rgba(0, 0, 0, .4)}*,*:before,*:after{box-sizing:border-box}*{margin:0;padding:0;scrollbar-width:thin;scrollbar-color:rgba(0,0,0,.15) transparent}[data-theme=dark] *{scrollbar-color:rgba(255,255,255,.1) transparent}html{overflow-x:hidden;scroll-behavior:smooth}body{background-color:var(--bg-main);color:var(--text-primary);font-family:var(--font-body);overflow-x:hidden;min-width:320px;height:100vh;height:100dvh;transition:background-color .3s ease,color .3s 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.btn-action-icon{width:28px;height:28px;border-radius:6px;background:var(--bg-card);border:1px solid var(--border-card);color:var(--text-secondary);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s ease;font-size:11px}.sidebar-customer-card .btn-action-icon:hover{border-color:var(--color-primary);color:var(--color-primary);background:#f43f5e0d}.sidebar-empty-state{font-size:12px;color:var(--color-muted);text-align:center;padding:16px 0;border:1px dashed var(--border-card);border-radius:10px;background:#ffffff03}.chat-manual-guide{font-size:11px;line-height:1.5;color:var(--text-secondary);background:#7c52fa0a;border:1px solid rgba(124,82,250,.1);padding:14px;border-radius:10px;display:flex;flex-direction:column;gap:6px}.chat-manual-guide h5{display:flex;align-items:center;gap:6px;color:var(--color-purple)!important;font-weight:600;margin:0}.chat-manual-guide p{margin:0;color:var(--color-muted)}.chat-pane-container{height:calc(100vh - 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h4{font-size:13px;font-weight:600;margin:0;color:var(--text-primary)}.chat-body{flex-grow:1;padding:24px;overflow-y:auto;display:flex;flex-direction:column;gap:14px;height:calc(100vh - 280px)}.chat-msg{display:flex;flex-direction:column;max-width:75%;padding:12px 16px;border-radius:14px;font-size:13px;line-height:1.5}.chat-msg.user{align-self:flex-end;background:linear-gradient(135deg,#7c3aed14,#e11d4814);border:1px solid rgba(225,29,72,.15);color:var(--text-primary);border-bottom-right-radius:4px}[data-theme=dark] .chat-msg.user{background:linear-gradient(135deg,#a855f726,#f43f5e26);border:1px solid rgba(244,63,94,.25)}.chat-msg.agent{align-self:flex-start;background:var(--bg-panel-inner);border:1px solid var(--border-card);color:var(--text-primary);border-bottom-left-radius:4px;white-space:pre-wrap}.chat-msg.agent p{margin-bottom:6px}.chat-msg.agent strong{color:var(--text-primary)}.chat-msg.agent ul,.chat-msg.agent 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